Your personal data, payment information and gaming activity are handled with care on dewi11. This policy explains exactly what we collect, why we collect it, how we use it and what rights you have as a player based in Pakistan.
dewi11 is an online gaming platform operating at dewi11.ml, offering Casino games, Fish Games, Bingo, live table games and sports betting markets — all denominated in Pakistani Rupees (PKR). This Privacy Policy governs how dewi11 ("we", "us", "our") collects, stores, uses and protects the personal data of every person who visits, registers on or interacts with the platform.
This policy applies to all data collected through the dewi11 website, the mobile app available for Android and iOS, and any communications between you and our support team. By registering an account on dewi11, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described here.
If you have questions about anything in this policy, our support team is available 24/7. Contact details are available in the footer of every page on dewi11.ml.
We collect personal data only when it is necessary to deliver our services, maintain account security or comply with our operational obligations. The types of data we collect fall into the following categories:
When you create a dewi11 account, we collect the information you provide during the sign-up process, which typically includes your full name, a valid email address or mobile number, and the password you choose. This data is required to create and identify your account.
To process withdrawals and comply with our account verification requirements, we may request a copy of a government-issued identity document such as a CNIC (Computerised National Identity Card). This data is collected only when verification is triggered — for example, before your first withdrawal or when unusual account activity is detected.
All deposits and withdrawals on dewi11 are processed in PKR. When you make a transaction, we record the transaction amount, date and time, payment method (such as JazzCash, Easypaisa, Raast or bank transfer), and a transaction reference number. We do not store full payment account credentials — only the information necessary to match transactions to your account and process reversals if required.
We record data related to your gaming sessions, including the games you play (Casino, Fish Games, Bingo, sports betting), bet amounts in PKR, session durations and game outcomes. This data is used to operate the platform, detect irregular patterns and provide responsible gaming tools.
When you access dewi11 — whether through a browser or the mobile app — we automatically collect certain technical information. This includes your IP address, device type, operating system, browser type and app version. This data helps us optimise the platform for Pakistani mobile devices and identify potential security issues.
If you contact our support team via live chat or email, we keep a record of that communication, including the content of your messages and the date and time of contact. This allows us to follow up on open queries and maintain quality of service.
dewi11 uses the personal data we collect strictly for the purposes set out below. We do not use your data for any purpose that contradicts what is described in this policy.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Registration data, verification documents | Contract performance |
| Processing PKR deposits and withdrawals | Payment and transaction data | Contract performance |
| Identity verification | CNIC or equivalent document | Legal obligation / security |
| Fraud prevention and security monitoring | Device data, transaction data, gaming activity | Legitimate interest |
| Platform improvement and performance | Device data, gaming activity, session data | Legitimate interest |
| Customer support | Communication data, account data | Contract performance |
| Responsible gaming tools | Gaming activity, session data | Player protection / consent |
| Promotional communications (where opted in) | Contact details, gaming preferences | Consent |
We will never use your data for any purpose that is not listed above without first obtaining your explicit consent. If the purpose of processing changes materially, we will update this policy and notify active players through the platform or via the contact details on their account.
dewi11 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:
These are required for the platform to function. They manage your login session, keep your account secure across pages and ensure that your game session and balance data load correctly. You cannot disable essential cookies without affecting your ability to use dewi11.
These cookies collect anonymised data about how players navigate the platform — which pages are most visited, how long sessions last and where players encounter issues. This information helps us improve loading speeds, fix bugs and prioritise feature development for Pakistani mobile users.
These remember your settings, such as your preferred language, and allow the platform to provide a more consistent experience across visits.
dewi11 does not sell, rent or trade your personal data to any third party for marketing purposes. We share your data only in the following limited circumstances:
To process your JazzCash, Easypaisa, Raast or bank transfer transactions, we share the minimum necessary transaction data with those payment providers. Each payment provider operates under its own privacy policy and data protection standards. dewi11 does not share your full account details with payment processors — only the transaction reference and amount data required to complete or reverse a payment.
If we use a third-party service to assist with CNIC or identity document verification, your document image and associated data may be processed by that service. Any such service is contractually bound to handle your data securely and to use it only for the verification purpose.
dewi11 uses third-party infrastructure to host the platform, deliver games and manage data storage. These partners operate under strict data processing agreements and are not permitted to use your data for any purpose other than providing the service to dewi11.
We may disclose personal data if required to do so by a valid legal process or to protect the rights, property or safety of dewi11, its players or others. We will only share the minimum data necessary to comply with any such requirement.
dewi11 retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil the purposes described in this policy. Specific retention periods are as follows:
When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to your identity.
dewi11 takes the security of your personal data seriously. The platform uses industry-standard security measures to protect your data from unauthorised access, disclosure, alteration or destruction. Key security measures in place include:
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. You are responsible for keeping your dewi11 account credentials private. If you believe your account has been compromised, contact our support team immediately.
As a dewi11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details available in the footer of this page.
You can request a copy of the personal data dewi11 holds about you at any time. We will provide this within a reasonable timeframe.
If any personal data we hold is inaccurate or out of date, you can ask us to correct it. You can also update basic account details directly through your account settings.
You may request deletion of your personal data. Note that some data must be retained for financial record-keeping and security purposes even after account closure.
You can ask us to restrict how we use your data in certain circumstances — for example, while a correction request is being resolved.
Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time without affecting any other aspect of your account.
You can object to processing carried out on the basis of our legitimate interests. We will review your objection and respond with our assessment.
dewi11 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on dewi11, please contact our support team immediately. Upon confirmation, the account will be closed, any balance will be voided and all associated data will be deleted as quickly as practicable.
Age verification may be requested at any stage of the account lifecycle. Providing false age information during registration is a breach of our Terms and Conditions and will result in immediate account termination.
dewi11 uses gaming activity data — including session length, bet frequency and deposit patterns — to power our responsible gaming tools. This data may be used to flag accounts where play patterns suggest that a player may benefit from a break, a spending limit or a self-exclusion period.
We treat responsible gaming data with additional care. Information related to self-exclusion requests or responsible gaming flags will not be used for any marketing purpose and will not be shared with third parties other than where required for account security purposes.
For more information on the tools available to help you manage your gaming, visit our Responsible Gaming page.
dewi11 may update this Privacy Policy from time to time to reflect changes in platform functionality, data practices or applicable standards. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant updates that affect your rights or how we use your data in a meaningful way, we may also send a notification through the platform or to the contact details on your account.
We encourage you to review this page periodically. Continued use of the dewi11 platform after an updated Privacy Policy is published constitutes your acceptance of the revised policy. If you have concerns about any change, you may contact our support team or request account closure.
If you have a question, concern or request related to this Privacy Policy or the way dewi11 handles your personal data, our support team is available 24 hours a day, 7 days a week. You can reach us through the live chat feature on the platform or by emailing us at the address displayed in the footer of every dewi11 page.
We aim to acknowledge all privacy-related queries within 24 hours and to provide a full response within five business days. Requests related to data deletion or access will be handled as a priority.
Your data is never sold to third parties.
Responsible GamingSix core commitments that define how we handle the personal information of every Pakistani player on the platform.
Every page on dewi11.ml — from registration to withdrawal — is protected by SSL/TLS encryption. Your data travels encrypted between your phone and our servers at all times.
Your personal data, contact details and PKR transaction history are never sold, rented or traded to any third party for marketing or profiling purposes. Full stop.
We store only the minimum transaction data needed to process your JazzCash, Easypaisa or Raast payments. Full wallet credentials are never stored on dewi11 servers.
Every data point we collect has a clearly stated purpose in this policy. We do not collect data speculatively or use it for purposes beyond what is described here.
Access, correct, restrict or request deletion of your data at any time. Our support team processes all privacy requests within five business days with no unnecessary friction.
We do not knowingly collect data from anyone under 18. Accounts identified as belonging to minors are closed immediately and all associated data is deleted promptly.
Common questions Pakistani players ask about data privacy on dewi11.
PKR payments · JazzCash & Easypaisa · Cricket & Casino · Your data, protected · 18+ only